Contact Pilot Kit

Talk to the right team the first time

Use this page when you need product support, team rollout help, Operator plan discussion, or partnership contact. Pilot Kit separates these entry points so you do not have to guess which inbox to use.

[email protected]

One inbox, three clear email paths

The buttons below all email the same team inbox, but each one opens the right subject and template for support, sales, or partnerships.

Product support

Need help with the app, dashboard, or sync?

Use this when you are troubleshooting account access, sync status, subscription questions, downloads, or a specific workflow bug.

  • Account sign-in, sync, or subscription questions
  • App, dashboard, map, logbook, or checklist behavior
  • Bug reports with reproducible steps or screenshots

Sales & teams

Buying for a school, club, or team?

Use this for Operator plan questions, rollout planning, multi-user workflow, procurement, or pricing discussions for multiple seats.

  • Operator plan and team rollout discussion
  • Multi-seat pricing, procurement, or internal approval
  • Shared aircraft, shared checklists, and admin needs

Partnerships & media

Working on a collaboration, event, or media request?

Use this path for community projects, training partnerships, content collaboration, local events, or media requests.

  • Flight school or community collaboration
  • Content, creator, or media request
  • Training event, meetup, or regional partnership

Pilot Kit

Send the context that actually helps

The fastest way to get a useful answer is to include the details that change the decision or the diagnosis.

For product support

Include enough detail to let us reproduce or verify the issue quickly.

  • Account email, device, and OS version
  • App version or the dashboard page URL
  • What happened, and what you expected instead

For sales or team rollout

Give the team and workflow context up front so the reply is actionable.

  • Organization type and approximate seat count
  • Current workflow or tools you use today
  • What you want to standardize or replace

For partnerships or media

Keep the request concrete so we can judge scope and fit quickly.

  • Audience, region, or event format
  • What kind of collaboration you are proposing
  • Timing, deliverables, and decision deadline

Pilot Kit

Join the community channels

These channels are better when you want faster discussion, pilot feedback, or an easier way to keep the conversation going.

  • Discord, Telegram, and WhatsApp groups
  • Useful for questions, feedback, and informal discussion

Pilot Kit

Start with the product, then contact us when the workflow gets deeper

You can open the free web tools or download the free app first. When you need team rollout, sync, exports, or deeper support, come back here and use the right contact path.